Evaluation Of The Quality Of Assistance In An Pre-Hospital Mobile Emergency Service

  • Rodrigo Assis Neves Dantas Universidade Federal do Rio Grande do Norte/UFRN
  • Daniele Vieira Dantas
  • Gilson de Vasconcelos Torres
  • Marina de Góes Salvetti
  • Michelle Carneiro Fonseca
  • Katiúscia Kelly Medeiros de Araújo
  • Jessica Cristhyanne Peixoto Nascimento
  • Ellen de Fátima Lima Vasconcelos
  • Isabelle Cristina Braga Coutinho Cunha
  • Ian Rodrigo Nascimento e Silva
  • José Joandson de Souza dos Santos
  • Louise Constancia de Melo Alves
  • Anne Marília de Aquino Laurentino
  • Rayane Araújo do Nascimento
  • Sara Porfírio de Oliveira
  • Maria Solange Moreira de Lima
  • Jaciana Medeiros da Costa Dias
  • Naryllenne Maciel de Araújo
  • Kezauyn Miranda Aiquoc
  • Samia Valeria Ozorio Dutra

Abstract

Background: to evaluate the quality of the assistance of a Mobile Emergency Care Service and to compare the evaluation of professionals according to training and level of education.


Methods and Findings: this is a cross-sectional study, with a Donabedian theoretical reference. The sample was all the professionals of a Mobile Emergency Service and data collection performed by a previously validated quality assessment instrument. Some aspects of the service structure were evaluated negatively, and the process was evaluated in a positive way, in general. When comparing the evaluation of quality according to professional category and education, it was verified that the indicators of structure and process were considered appropriate by the professionals of average level and inadequate by the personnel of superior level.


Conclusion: the professionals identified flaws in the service structure, which can impact the assistance provided. The level of education influenced the evaluation of the quality of the service.


Keywords: Emergency medical services; Health Evaluation; Prehospital care; Evaluation studies; Health services


 

Author Biographies

Rodrigo Assis Neves Dantas, Universidade Federal do Rio Grande do Norte/UFRN
Departamento de Enfermagem/UFRN
Daniele Vieira Dantas

Nurse. Professor of the Department of Nursing of the Federal University of Rio Grande do Norte (UFRN). Natal/RN, Brazil

Gilson de Vasconcelos Torres

Nurse. Professor of the Department of Nursing of the Federal University of Rio Grande do Norte (UFRN). Natal/RN, Brazil

Marina de Góes Salvetti

Nurse. Professor of the Department of Medical-Surgical Nursing of the Nursing School at the University of São Paulo. São Paulo/SP, Brazil.

Michelle Carneiro Fonseca

Nurse. Natal/RN, Brazil.

Katiúscia Kelly Medeiros de Araújo

Nurse.Natal/RN, Brazil. Specialist in Emergency Management in Public Health, Sírio-Libanês Institute of Teaching and Research, Brazil, and in Occupational Nurse, Faculdade União Americana, Brazil.

Jessica Cristhyanne Peixoto Nascimento

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil.

Ellen de Fátima Lima Vasconcelos

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil

Isabelle Cristina Braga Coutinho Cunha

Nurse. Natal/RN, Brazil.

Ian Rodrigo Nascimento e Silva

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil.

José Joandson de Souza dos Santos

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil.

Louise Constancia de Melo Alves

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil.

Anne Marília de Aquino Laurentino

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil.

Rayane Araújo do Nascimento

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil.

Sara Porfírio de Oliveira

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil

Maria Solange Moreira de Lima

Nurse. Natal/RN, Brazil.

Jaciana Medeiros da Costa Dias

Nurse. Natal/RN, Brazil.

Naryllenne Maciel de Araújo

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil.

Kezauyn Miranda Aiquoc

Nursing Student, Federal University of Rio Grande do Norte (UFRN). Natal/ RN, Brazil.

Samia Valeria Ozorio Dutra

PhD student at University of South Florida, USA. Scholarship student of CAPES, Brazil –Proc n 13348/13-2. Professor at Universidade Potiguar –Laureate International Universities, Brazil.

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Published
2017-05-31
How to Cite
DANTAS, Rodrigo Assis Neves et al. Evaluation Of The Quality Of Assistance In An Pre-Hospital Mobile Emergency Service. International Archives of Medicine, [S.l.], v. 10, may 2017. ISSN 1755-7682. Available at: <http://imedicalsociety.org/ojs/index.php/iam/article/view/2466>. Date accessed: 24 sep. 2017. doi: https://doi.org/10.3823/2452.
Section
Anesthesiology & Emergency Medicine

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